Request account & data deletion
You can delete your C3 Wellness account (operated by Credent
Connect N Care Limited) and the personal and health data associated with it.
Option 1 — In the app
Go to Settings › Account & privacy › Delete account.
Option 2 — By email
Send us a deletion request from your registered email, including your
registered mobile number so we can verify your account.
Email your deletion request
Or email us directly at
info@c3wellness.in.
What happens next
- We email you an acknowledgement with a reference as soon as we receive the
request.
- We verify it against your registered mobile number.
- Your account is soft-deleted for 30 days in case you change your
mind — contact us in that window to cancel.
- After 30 days it is permanently removed, and we email you a summary of exactly
what was deleted, what was anonymised, and what we retained.
What is removed
- Deleted — your profile and identity, and all health data:
tracker entries, journals, vitals, medication, sleep, activity, lab reports, and
anything read from Health Connect or Apple Health. Photos and files you added are
deleted from storage.
- Anonymised — participation statistics such as challenge
completions are kept only as aggregate figures, with the link to you destroyed so it
cannot be rebuilt.
- Retained — records we must keep by law: bookings, payments,
invoices and tax-relevant reward records, plus the record of your request itself,
which is how we evidence that we honoured it.
If your account was provided through your employer, we remove your personal and
health data; your employer's own HR records are theirs and are not affected.
