Last updated: 17 June 2026
This Privacy Policy describes how Credent Connect N Care Limited ("C3 Wellness", "we", "us", "our") collects, uses, shares, stores, and protects your information when you use the C3 Wellness mobile application and related services (the "App"). It is published in accordance with the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023 (India), and is also the privacy policy referenced in our Google Play listing.
By creating an account or using the App, you consent to the practices described here. If you do not agree, please do not use the App.
The App is owned and operated by Credent Connect N Care Limited, B-3, IIIrd Floor, Nimri Comm Complex, Ashok Vihar Ph-IV, Delhi – 110052, India. Email: privacy@c3wellness.in. We are the Data Fiduciary responsible for your personal data processed through the App.
| Category | Examples |
|---|---|
| Account & identity | Mobile number (OTP login); name, email, gender, date of birth, profile photo where provided |
| Health & wellness (sensitive) | Mood, vitals, weight, heart-rate readings, medication, reproductive/pregnancy data, symptoms, sleep, activity, journals, goals you log |
| Health & fitness from your device (sensitive) | With your permission, data read from Health Connect (Android) or Apple Health (iOS) — see section 14 |
| Bookings | Lab-test / consultation / camp bookings, addresses, related details |
| Content & media | Photos, scans, and voice notes you add |
| Support | Messages you send to our support team |
| Category | Examples |
|---|---|
| Device & technical | Device model, OS version, app version, language, time zone, crash logs |
| Usage / analytics | Screens viewed, features used (pseudonymous) |
| Identifiers | App-generated user/device identifiers, push notification token |
| Location | Approximate & precise location, only while you actively use the run/distance tracker (foreground); never in the background |
Payments for bookings are processed by Razorpay. We do not collect or store your full card, UPI, or banking credentials.
| Permission | Why we use it |
|---|---|
| Notifications | Reminders and updates you opt into |
| Camera | Scanning and camera-based wellness features you choose to use |
| Location | Mapping/measuring your route in the run tracker — foreground only |
| Bluetooth | Connecting to supported wellness devices/sensors |
| Physical activity | On-device step counting |
| Photos / media | Adding images to journals and scans |
We do not sell your personal data, and we do not use your health data for advertising.
We process your personal data on the basis of your consent, given when you sign up and when you enable specific features or permissions. For sensitive personal data such as health information, we rely on your explicit consent. You may withdraw consent at any time; withdrawal does not affect processing already carried out, and some features may stop working without the related data.
| Processor | Purpose | Privacy policy |
|---|---|---|
| Razorpay | Payment processing | razorpay.com/privacy |
| Google Firebase | Push notifications & crash reporting | firebase.google.com/support/privacy |
| PostHog | Pseudonymous product analytics | posthog.com/privacy |
We may also disclose information to comply with law, to protect rights and safety, or in connection with a merger or reorganisation, subject to this policy.
Some processors may store or process data on servers outside India. Where this happens, we take steps to ensure your data is handled in line with this policy and law.
We keep your data for as long as your account is active and as needed to provide the App. When you delete your account it is soft-deleted for 30 days, then each kind of data is handled as follows.
| What happens | Which data |
|---|---|
| Deleted | Your identity (name, phone, email) and all health data — mood, vitals, medication, reproductive and pregnancy data, symptoms, sleep, activity, water, food, habits, journals, lab reports and results, and anything read from Health Connect or Apple Health. Photos and files you added are deleted from storage. |
| Anonymised | Participation statistics — challenge completions, programme uptake, content usage. The link to you is destroyed and cannot be rebuilt, so these are no longer personal data and are kept as aggregate figures. |
| Retained | Records we are legally required to keep: bookings, payments, invoices and reward records needed for tax and accounting, and the record of your consent and of your deletion request — which is how we evidence that we honoured it. |
If your employer provides the App, their own HR records about you are theirs, not ours, and deleting your C3 Wellness account does not change them.
We apply reasonable security practices. Data is encrypted in transit (HTTPS/TLS); sensitive on-device records are encrypted at rest. In the event of a breach affecting you, we will notify you and the relevant authority as required by law.
You can delete your account in the App (Settings › Account & privacy › Delete account) or on the web at https://c3wellness.in/delete-account. We acknowledge your request by email, and once it has been actioned we email you a summary of exactly what was deleted, what was anonymised, and what we retained and why. See section 8 for how each kind of data is handled.
The App is intended for adults and is not directed to children under 18. We do not knowingly collect children's data without verifiable parental consent.
Health and wellness entries are sensitive personal data, used solely to provide the in-app tracking and insights you request. We do not use them for advertising, sell them, or share them except with the processors above as strictly necessary.
With your permission, the App reads health and fitness data from Health Connect on Android and Apple Health on iOS. This is optional — the App works without it, and the same information can be entered by hand.
Only the types below, and only those needed for the features you use. A step challenge asks for steps alone, not your sleep or heart rate.
| Data | What it is used for |
|---|---|
| Steps | Step counter, step challenges, your Movement score |
| Distance | Run and distance tracking |
| Exercise / workouts | Workout log and active minutes |
| Sleep | Sleep tracker and your Sleep score |
| Weight | Weight log |
| Heart rate & resting heart rate | Heart health features |
| Heart rate variability | Recovery insights |
We read only. The App does not write data back to Health Connect or Apple Health.
Individual records stay on your phone. What we send to our servers is a daily total per measure — for example “8,412 steps on 12 March” — which is what your wellness score and any challenge you join are calculated from. We do not upload your raw health records or the timestamps of individual readings.
When you join a challenge run by your employer, your total for that challenge appears on the challenge leaderboard alongside other participants, and the person administering it can export that leaderboard. They see your total for that challenge and whether you completed it. They do not see your other health data, your readings outside the challenge, or anything from challenges you have not joined. The App tells you this before you grant access.
We never use Health Connect or Apple Health data for advertising or marketing, never sell it, never share it with data brokers, and never use it for any purpose beyond the wellness features described here.
You can revoke access at any time — in Health Connect settings on Android, or Settings › Privacy & Security › Health on iOS. Revoking stops all further reading immediately. Daily totals already sent to us are removed when you delete the relevant entries or your account (see section 8).
We may update this policy. We will revise the "Last updated" date and, for material changes, provide notice in the App.
In accordance with Indian law, you may contact our Grievance Officer for any concern regarding your personal data or this policy. We aim to acknowledge complaints within 48 hours and resolve them within the timelines prescribed by law.
The Grievance Officer
Credent Connect N Care Limited, B-3, IIIrd Floor, Nimri Comm Complex, Ashok Vihar Ph-IV,
Delhi – 110052, India
Email: grievance@c3wellness.in
For any privacy question or request: privacy@c3wellness.in
