Last updated: 17 June 2026
This Privacy Policy describes how Credent Connect N Care Limited ("C3 Wellness", "we", "us", "our") collects, uses, shares, stores, and protects your information when you use the C3 Wellness mobile application and related services (the "App"). It is published in accordance with the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023 (India), and is also the privacy policy referenced in our Google Play listing.
By creating an account or using the App, you consent to the practices described here. If you do not agree, please do not use the App.
The App is owned and operated by Credent Connect N Care Limited, B-3, IIIrd Floor, Nimri Comm Complex, Ashok Vihar Ph-IV, Delhi – 110052, India. Email: privacy@c3wellness.in. We are the Data Fiduciary responsible for your personal data processed through the App.
| Category | Examples |
|---|---|
| Account & identity | Mobile number (OTP login); name, email, gender, date of birth, profile photo where provided |
| Health & wellness (sensitive) | Mood, vitals, weight, heart-rate readings, medication, reproductive/pregnancy data, symptoms, sleep, activity, journals, goals you log |
| Bookings | Lab-test / consultation / camp bookings, addresses, related details |
| Content & media | Photos, scans, and voice notes you add |
| Support | Messages you send to our support team |
| Category | Examples |
|---|---|
| Device & technical | Device model, OS version, app version, language, time zone, crash logs |
| Usage / analytics | Screens viewed, features used (pseudonymous) |
| Identifiers | App-generated user/device identifiers, push notification token |
| Location | Approximate & precise location, only while you actively use the run/distance tracker (foreground); never in the background |
Payments for bookings are processed by Razorpay. We do not collect or store your full card, UPI, or banking credentials.
| Permission | Why we use it |
|---|---|
| Notifications | Reminders and updates you opt into |
| Camera | Scanning and camera-based wellness features you choose to use |
| Location | Mapping/measuring your route in the run tracker — foreground only |
| Bluetooth | Connecting to supported wellness devices/sensors |
| Physical activity | On-device step counting |
| Photos / media | Adding images to journals and scans |
We do not sell your personal data, and we do not use your health data for advertising.
We process your personal data on the basis of your consent, given when you sign up and when you enable specific features or permissions. For sensitive personal data such as health information, we rely on your explicit consent. You may withdraw consent at any time; withdrawal does not affect processing already carried out, and some features may stop working without the related data.
| Processor | Purpose | Privacy policy |
|---|---|---|
| Razorpay | Payment processing | razorpay.com/privacy |
| Google Firebase | Push notifications & crash reporting | firebase.google.com/support/privacy |
| PostHog | Pseudonymous product analytics | posthog.com/privacy |
We may also disclose information to comply with law, to protect rights and safety, or in connection with a merger or reorganisation, subject to this policy.
Some processors may store or process data on servers outside India. Where this happens, we take steps to ensure your data is handled in line with this policy and law.
We keep your data for as long as your account is active and as needed to provide the App. When you delete your account, it is soft-deleted for 30 days and then permanently removed from our active systems, except limited records we must retain by law.
We apply reasonable security practices. Data is encrypted in transit (HTTPS/TLS); sensitive on-device records are encrypted at rest. In the event of a breach affecting you, we will notify you and the relevant authority as required by law.
You can delete your account in the App (Settings › Account & privacy › Delete account) or on the web at https://c3wellness.in/delete-account. On request, your account and associated data are soft-deleted for 30 days and then permanently removed, except records we must retain by law.
The App is intended for adults and is not directed to children under 18. We do not knowingly collect children's data without verifiable parental consent.
Health and wellness entries are sensitive personal data, used solely to provide the in-app tracking and insights you request. We do not use them for advertising, sell them, or share them except with the processors above as strictly necessary.
We may update this policy. We will revise the "Last updated" date and, for material changes, provide notice in the App.
In accordance with Indian law, you may contact our Grievance Officer for any concern regarding your personal data or this policy. We aim to acknowledge complaints within 48 hours and resolve them within the timelines prescribed by law.
The Grievance Officer
Credent Connect N Care Limited, B-3, IIIrd Floor, Nimri Comm Complex, Ashok Vihar Ph-IV,
Delhi – 110052, India
Email: grievance@c3wellness.in
For any privacy question or request: privacy@c3wellness.in
